We missed you (no-show)
When a patient misses an appointment, reach out to help them book again and flag it for staff.
- Patients
- Staff
- Any practice
Practices import this playbook into MediFlow in one click. It starts in Watch only mode, so nothing goes out until the practice is ready.
Is it a fit?
When to use it
Use it when you want every missed visit followed up the same way, without someone having to remember.
When not to use it
Skip it if your front desk already calls every no-show the same day and logs it on the case.
Why it helps
A missed visit can be the start of a gap in treatment. A kind note and a staff task give the patient an easy way back and keep the case record complete.
How it works
What starts it, what has to be true, and what happens next.
When
- A patient is marked as a no-show.
Then
- The patient gets a friendly note with how to book again.
- Staff get a task to follow up.
- The missed visit counts toward the 3 missed visits playbook.
Steps
- A visit is marked as a no-show.
- The patient gets a note offering to find a new time.
- Your team gets a follow-up task on the case.
- If misses keep adding up, the law firm playbook can take it from there.
Works well with
- Workflow · Missed visits3 missed visits: tell the law firm
When a patient reaches three missed visits, let their law firm know so they can follow up.
- Workflow · CanceledAppointment canceled
Confirm a canceled appointment with the patient and invite them to book a new one.
- Workflow · Needs to rescheduleNeeds to reschedule
When a patient asks to reschedule, tell the scheduling team and let the patient know someone will reach out.
See it on your own cases
We'll show you how this playbook would run in your practice, and which others fit with it.