3 missed visits: tell the law firm
When a patient reaches three missed visits, let their law firm know so they can follow up.
- Law firms
- Any practice
Practices import this playbook into MediFlow in one click. It starts in Watch only mode, so nothing goes out until the practice is ready.
Is it a fit?
When to use it
Use it when law firms want to hear about gaps in treatment as they happen.
When not to use it
Skip it if your team calls the law firm about every missed visit.
Why it helps
Missed visits can affect a case. Letting the law firm know early gives them a chance to reach their client.
How it works
What starts it, what has to be true, and what happens next.
When
- A visit is marked as a no-show.
Only if
- The patient now has three missed visits.
- The case has a law firm on file.
Then
- The law firm gets a notice.
Steps
- A visit is marked as a no-show.
- MediFlow counts the patient's missed visits.
- At three, the law firm gets a notice.
- The notice is saved on the case.
Works well with
- Workflow · No-showWe missed you (no-show)
When a patient misses an appointment, reach out to help them book again and flag it for staff.
- Workflow · Weekly open claimsWeekly open claims list to each law firm
Send each law firm a regular list of their open claims with your practice, so everyone works from the same list.
- AI voice agent · Case status checkCase status check
An AI voice agent calls the law firm, reaches the case manager and records where the case stands.
See it on your own cases
We'll show you how this playbook would run in your practice, and which others fit with it.