SMS & Text Messaging Consent Policy

How You Opt In

You may opt in to receive SMS messages by:

• Providing verbal consent during a phone call with our staff, or
• Providing consent through our patient intake or registration forms or filling out this form here.

At the time of consent, you are informed:

• The type of messages you will receive
• Msg&Data rates may apply
• That you may opt out at any time

Message Purpose

Text messages may include:

• Appointment confirmations
• Appointment reminders
• Changes or updates to scheduled exams
• Arrival instructions related to your appointment

We do not send marketing or promotional text messages.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any text message. Once you opt out, you will no longer receive SMS messages unless you opt in again.

For help, reply HELP or contact us directly at 888-348-9348.

Message Frequency

Message frequency varies based on your appointment activity but is typically limited to essential notifications.

Privacy

Your phone number and messaging consent are handled in accordance with our Privacy Policy and are never sold or shared for marketing purposes. Mobile opt-in data and consent records are not shared with third parties or affiliates for marketing or promotional purposes.

TCPA & 10DLC Compliance

Pathora Inc complies with the federal Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, FCC rules implementing the TCPA, the CTIA Messaging Principles and Best Practices, and U.S. carrier 10DLC requirements for application-to-person SMS messaging.

• We send SMS only to recipients who have provided prior express consent (verbally, through an intake/registration form, or via our online consent form).
• We honor STOP, END, QUIT, CANCEL, and UNSUBSCRIBE keywords as opt-out requests; we honor HELP for support information.
• We do not send SMS containing content prohibited by 10DLC SHAFT-C rules (Sex, Hate, Alcohol, Firearms, Tobacco, Cannabis).
• We maintain records of consent for the period required by applicable law.