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THE PLATFORM, IN DETAIL

One case file. Every handoff covered.

Every capability gives providers, attorneys, and patients a clearer next move — from the first referral to the final payment.

In short: MediFlow 360 covers the full personal injury workflow in one HIPAA-compliant system. It carries a shared record through automation, lien review, attorney access, defensible eSign, documents, funding, and billing.

See how these features map to the full claim lifecycle

Capabilities

Every handoff has a place to land.

Pulse AI — your agent across the platform

Pulse is MediFlow's AI agent. It triages every channel and proactively runs patient intake over SMS — the front desk that never sleeps.

Reads inbound email, fax, and SMS, then files each message to the right case
Proactively texts patients and runs a full intake conversation over SMS
Collects demographics, injury details, insurance, and attorney info
Gathers documents by text and follows up on any missing fields
Auto-creates the patient and case record — multilingual, no data entry

Digital lien sales & funding integration

Liquidate receivables faster, improve cash flow, and eliminate manual lien sale coordination.

Sell liens digitally to approved funding companies inside MediFlow
Funding companies receive secure lien packets to review and e-sign
Lien ownership updates in real time upon e-signature
Pay online via credit card, ACH debit, or check notification
Complete e-sign and audit trails ensure compliance and transparency

Proactive case updates & shared communication

A shared update system that keeps everyone aligned — a single source of truth for every case.

Attorneys post case status updates directly from their portal
All connected providers and facilities receive updates automatically
Real-time notifications and case activity feed
Prevents duplicate communication and reduces back-and-forth
Enables proactive billing and collections management

End-to-end workflow automation

Manage every phase from referral and scheduling to billing and collections.

Automate repetitive tasks, reminders, and document tracking
Reduce administrative overhead
Ensure nothing falls through the cracks
Streamline the entire personal injury workflow
AI automations with OCR for document data extraction
AI chatbots and predictive analytics for added efficiency

RIS, PACS & EHR integration

Seamlessly connect with your existing medical imaging and health record systems.

Direct integration with major RIS and PACS platforms
Bi-directional sync with Epic, Cerner, AllScripts and more
Automated data exchange for imaging orders and results
Unified patient data across all connected systems

Lien-based billing & collections

Built specifically for personal injury lien workflows.

Generate, send, and track patient and attorney signed liens
Manage offers, negotiations, and settlements in one place
Accept digital payments via credit card, ACH, or check
Complete lien lifecycle management

Attorney portal (free access)

One login. All clients. All providers. Communication, effortless.

Access all clients and cases across every provider and facility
View exams, reports, balances, and lien details in one dashboard
Submit case updates, negotiation offers, and payment notifications
Upload and download case documents securely
Reminders for unsigned liens or pending payments

Patient portal (free access)

Empower patients with secure access to their information and documents.

Securely fill out digital intake forms and sign liens
View appointments, exam results, and lien details
Automatic reminders for appointments and pending signatures
Upload and manage documents from any device

Built-in e-sign platform

Proprietary e-signature system — no third-party tools required.

Multi-party signatures: patients, attorneys, providers, funding companies
Full audit logs, timestamps, and verification
Automated reminders for outstanding signatures
Complete compliance and security

Multi-tenant provider structure

Secure, isolated environments for each provider with global access for stakeholders.

Each provider has its own isolated environment
Attorneys and funding companies access multiple providers with one login
Role-based access controls and data isolation
HIPAA compliance and confidentiality guaranteed

Case lifecycle & billing escalation

Visualize every case from referral to payment with clear visibility.

Built-in five-tier escalation model for billing and collections
Dashboards for pending actions, approvals, and follow-ups
Clear visibility into every step of the timeline
Automated workflow progression

Reporting & insights

Real-time reporting on financial performance and case status.

Filter analytics by attorney, provider, or funding company
Export reports to Excel or PDF for management or auditing
Custom dashboard builder
Data-driven decision making tools

Security & compliance

Enterprise-grade security protecting your sensitive data.

Fully HIPAA-compliant architecture
End-to-end encryption and secure data storage
Role-based permissions and complete audit trails
Regular security audits and compliance monitoring

Meet Pulse

Pulse — MediFlow's AI agent.

Pulse keeps the shared record current: it triages what arrives, runs patient intake, and reviews every exam before billing. Three focused features, one agent for the work that keeps coming.

Feature 01 · Reactive triage

Pulse Inbox

Every provider gets a dedicated email, fax, and SMS line. Pulse reads every inbound message, classifies it, and files it to the right case — liens, records requests, payments, and more.

A dedicated email, fax, and SMS line per provider
Reads and classifies every inbound message
Files liens, posts payments, and starts the records response clock

Explore Pulse Inbox

Feature 02 · Proactive intake

Pulse Intake

Pulse texts patients and runs the entire intake conversation over SMS — collecting every field, document, and insurance and attorney detail, then filing a complete case record with no data entry.

Texts patients and runs full intake over SMS
Collects documents, insurance, and attorney details
Auto-creates the case record — multilingual, no rekeying

Explore Pulse Intake

Feature 03 · Pre-billing review

Pulse Review

Pulse quality-checks every exam before billing — reviewing documentation, coding, and lien amounts for accuracy and completeness — then holds it at a final human approval gate so a person signs off before anything is billed.