Terms of Service

2. Description of Services

MediFlow 360 provides a comprehensive workflow platform designed to streamline personal injury case management, connecting healthcare providers, legal professionals, and patients. Our services include:

• Patient referral management and coordination
• Medical records management and document storage
• Communication tools for providers and attorneys
• Case tracking and workflow automation
• Billing and payment processing
• Reporting and analytics tools

3. User Accounts and Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for extended periods.

4. Acceptable Use Policy

You agree to use MediFlow 360 only for lawful purposes and in accordance with our Acceptable Use Policy, which is incorporated by reference into these Terms. Without limiting that policy, you will not:

• Violate any applicable laws, regulations, or professional standards
• Infringe on intellectual property rights of others
• Upload malicious code, viruses, or harmful software
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the platform's operation
• Use automated systems to access the platform without permission
• Share login credentials or allow unauthorized access
• Use the platform for fraudulent or deceptive purposes
• Violate HIPAA or other healthcare privacy regulations

5. HIPAA Compliance and Healthcare Data

As a healthcare technology platform, MediFlow 360 is committed to HIPAA compliance. Users agree to:

• Comply with all applicable HIPAA regulations and requirements
• Use appropriate safeguards when handling Protected Health Information
• Report any suspected privacy or security incidents immediately

See our HIPAA Notice of Privacy Practices for additional information about how Protected Health Information is handled on the platform and your HIPAA rights.

Provisions Specific to Each User Type

In addition to the general Terms, the following provisions apply to specific categories of users.

Healthcare Providers

Providers represent and warrant that they hold all required licenses, registrations, and certifications and will use the platform consistent with their professional obligations and applicable federal and state healthcare laws. Providers retain sole responsibility for clinical decisions, documentation accuracy, and obtaining appropriate patient authorizations.

Attorneys & Law Firms

Attorney users represent that they are licensed to practice in the relevant jurisdiction and will comply with the applicable rules of professional conduct, including those of the State Bar of California. Use of the platform does not create an attorney-client relationship between you and Pathora, and Pathora does not provide legal advice. Attorneys are solely responsible for the accuracy of liens, demands, and case documents they submit, send, or sign through the platform.

Funding & Medical Lien Companies

Funding users represent and warrant that they hold all required licenses or registrations (including any required under the California Financing Law, Cal. Fin. Code §§ 22000 et seq., where applicable), and that all credit, lien, and disclosure practices comply with federal and state consumer-finance, fair-lending, and usury laws. Funding users will not use the platform to engage in conduct that violates the federal Anti-Kickback Statute, California Business & Professions Code §§ 650 / 650.01, or analogous laws.

Patients

Patient users acknowledge that the platform is a workflow tool only and does not provide medical advice, diagnosis, or treatment. See our Medical Disclaimer. In an emergency, call 911. Patients are responsible for the accuracy of personal information they submit and for keeping their account credentials confidential.

SMS Terms and Consent

By providing your phone number to MediFlow 360, whether through our website or verbally during a sales call or demonstration, you consent to receive SMS/text messages from us regarding our services, account updates, and support. For comprehensive details, please see our SMS & Text Messaging Consent Policy.

Consent and Opt-Out:

• Verbal consent obtained during calls or meetings is documented and stored in our system
• You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us
• After opting out, you will receive a final confirmation message, and we will no longer send SMS to that number unless you re-subscribe
• Msg&Data rates may apply

6. Fees and Payment

Certain features and services require payment of fees. You agree to:

• Pay all applicable fees for your selected subscription plan
• Provide accurate billing and payment information
• Authorize automatic recurring charges for subscription services
• Pay all applicable taxes and fees

We reserve the right to change our fees with 30 days' notice. Failure to pay fees may result in service suspension or termination.

7. Intellectual Property Rights

MediFlow 360 and its licensors own all rights, title, and interest in the platform, including all software, trademarks, logos, and content. You are granted a limited, non-exclusive, non-transferable license to access and use the platform.

You retain ownership of any data or content you upload to the platform. By uploading content, you grant us a license to use, store, and process it to provide our services.

8. Disclaimers and Limitations of Liability

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDIFLOW 360 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.

MediFlow 360 is a technology platform and does not provide medical, legal, or professional advice. Users are responsible for their own professional judgments and decisions.

9. Indemnification

You agree to indemnify, defend, and hold harmless MediFlow 360, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the platform, violation of these Terms, or violation of any rights of another party.

10. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately for:

• Violation of these Terms
• Non-payment of fees
• Suspected fraudulent or illegal activity
• Request by law enforcement or government agencies

Upon termination, your right to access the platform ceases immediately. We will provide access to your data for a reasonable period to allow for data export.

11. Governing Law, Binding Arbitration & Class Action Waiver

Governing Law & Venue. These Terms and any dispute arising out of or relating to them or the platform are governed by the laws of the State of California, without regard to its conflict-of-law principles. Subject to the arbitration provision below, the exclusive venue for any judicial proceeding shall be the state and federal courts located in Los Angeles County, California, and you and Pathora consent to personal jurisdiction there.

Binding Arbitration. You and Pathora agree that any dispute, claim, or controversy arising out of or relating to these Terms or the platform (each a "Dispute") will be resolved exclusively by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, except that either party may bring an individual claim in small claims court. Arbitration will be conducted by a single neutral arbitrator in Los Angeles County, California, or via remote/written procedures where available. The arbitrator's decision will be final and may be enforced in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1 et seq.

Class Action Waiver. You and Pathora agree that each may bring claims against the other only in your or its individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If a court decides this class action waiver is unenforceable as to any claim, that claim (and only that claim) will be severed and proceed in court; all other claims will continue in arbitration.

30-Day Right to Opt Out. You may opt out of this arbitration agreement and class action waiver by sending written notice to support@mediflow360.com with the subject "Arbitration Opt-Out" within 30 days of first accepting these Terms. Your notice must include your full name, mailing address, account email, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

Injunctive Relief. Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in court to prevent the unauthorized use or disclosure of confidential information, PHI, or intellectual property.

12. Miscellaneous

Entire Agreement: These Terms constitute the entire agreement between you and MediFlow 360.

Severability: If any provision is found unenforceable, the remaining provisions remain in effect.

Waiver: No waiver of any term shall be deemed a further or continuing waiver.