Every arrival has a home. Nothing gets chased down.
Every provider gets a dedicated email, fax, and SMS line. Pulse reads what arrives and connects it to the shared case record, so a request from the attorney or a question from the patient does not disappear into the front desk.
Every route in. One case file.
Each provider gets their own email, fax, and SMS — stable, monitored, and wired straight into MediFlow 360.
A dedicated email address
Every provider gets a real, monitored inbox. Attorneys, paralegals, patients, and funders can email records requests, updates, and documents to one stable address.
A dedicated fax line
PI runs on fax. Each provider gets a digital fax number where signed liens, LORs, remittance advices, and records land — already digitized and ready to triage.
A dedicated SMS number
Patients, attorneys, and adjusters text questions, updates, and photos to a real number tied to the right provider and case. Pulse reads each message and routes it where it belongs.
Watch Pulse triage messages in real time.
This is a simulated inbox. Messages arrive across all three channels, Pulse classifies each one and takes an action, and you can click any message to see its reasoning. Hit Simulate message to send another.
Waiting for incoming messages…
Select a message to see Pulse's reasoning
Pulse reads every inbound message, classifies it, and takes the right action automatically. Click any row to see the triage decision and extracted fields.
Demonstration only. Data is simulated in your browser — no real messages, telephony, or patient information are involved.
From inbound chaos to filed and done.
Everything lands in one inbox
Email, fax, and SMS for each provider flow into a single unified inbox — no more juggling a fax machine, three email accounts, and a cell phone.
Pulse reads and classifies it
Pulse, MediFlow's AI agent, reads every inbound message, identifies the type — lien, records request, patient question, attorney update, payment, or spam — and scores its confidence.
Pulse takes the right action
It files the lien to the correct case, posts the payment, starts the records response clock, logs the case update, or auto-replies — and quarantines the spam, all without a click.
Your team handles the exceptions
Anything low-confidence or unusual is surfaced for a human with full reasoning attached. Staff supervise the edges instead of sorting the middle.
Every message type, automatically sorted.
Pulse recognizes the messages a PI practice actually receives — and knows exactly what to do with each one.
Better for everyone on the case.
For providers
Reclaim the hours your front desk spends sorting faxes and chasing inboxes. Liens get filed, payments get posted, and nothing falls through the cracks.
- No more lost faxes or shared inbox chaos
- Liens and payments filed against the right case
- Front-desk staff freed for patient care
For law firms
Records requests get acknowledged instantly and answered within a set response time. Case updates you send are logged where the whole provider team can see them.
- Instant acknowledgement on every request
- Every records request tracked until it's fulfilled
- Updates land on the shared case timeline
For patients
Text a real number and get a real answer. Pulse handles routine questions immediately and routes anything clinical to the right person.
- Reach the office by text, not phone tag
- Instant answers to routine questions
- Clinical issues routed to a human fast
Questions about Pulse Inbox.
Pulse Inbox is in early access
Put your inbox on autopilot.
Pulse files the routine arrivals so your team can work the exceptions — with the shared case current for everyone.
Request a demo