Appointment canceled
Confirm a canceled appointment with the patient and invite them to book a new one.
- Patients
- Any practice
Practices import this playbook into MediFlow in one click. It starts in Watch only mode, so nothing goes out until the practice is ready.
Is it a fit?
When to use it
Use it when visits get canceled by the patient or the practice and you want the patient to have a clear next step.
When not to use it
Skip it when a visit is canceled because the case closed or the patient finished treatment.
Why it helps
After a cancellation, patients often aren't sure whether they need to call back. A short confirmation with a way to rebook keeps their care moving.
How it works
What starts it, what has to be true, and what happens next.
When
- An appointment is canceled.
Only if
- The case is still open.
Then
- The patient gets a note confirming the cancellation and how to book again.
Steps
- A visit is canceled on the schedule.
- MediFlow checks that the case is still open.
- The patient gets a note with how to book a new visit.
- The case keeps a record of the note.
Works well with
- Workflow · Booked or movedAppointment booked or moved
Let the patient know their appointment is booked, or that it moved, with the day, time and place.
- Workflow · No-showWe missed you (no-show)
When a patient misses an appointment, reach out to help them book again and flag it for staff.
- Workflow · Not scheduledNot scheduled after a week
Nudge patients who have an order or referral but still haven't booked a visit, and let staff know.
See it on your own cases
We'll show you how this playbook would run in your practice, and which others fit with it.