Not confirmed: AI calls the patient
If a patient hasn't confirmed their appointment, start the Confirm appointment voice agent to call them.
- Patients
- Any practice
Practices import this playbook into MediFlow in one click. It starts in Watch only mode, so nothing goes out until the practice is ready.
Is it a fit?
When to use it
Use it together with the text reminder, so patients who don't reply still hear from you before the visit.
When not to use it
Skip it if you don't use the Confirm appointment voice agent, or for patients who have asked not to be called.
Why it helps
Some patients never answer texts. This playbook ties the text reminder and the voice agent together, so only the unconfirmed visits get a call.
How it works
What starts it, what has to be true, and what happens next.
When
- A reminder went out and the visit is still unconfirmed.
Only if
- The patient hasn't asked not to be called.
Then
- The Confirm appointment voice agent calls the patient.
- The call result updates the visit.
Steps
- The day-before reminder goes out.
- MediFlow watches for a reply.
- If none comes in, the voice agent calls the patient.
- The visit is updated with what the patient said.
Works well with
- Workflow · Day-before reminderDay-before reminder: reply C to confirm or R to reschedule
Remind the patient of tomorrow's appointment and let them reply C to confirm or R to reschedule.
- AI voice agent · Confirm appointmentConfirm appointment
An AI voice agent calls the patient to confirm an upcoming appointment, or notes times that work better.
- Workflow · No-showWe missed you (no-show)
When a patient misses an appointment, reach out to help them book again and flag it for staff.
See it on your own cases
We'll show you how this playbook would run in your practice, and which others fit with it.