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    MediFlow 360
    FROM INJURY TO PAID

    Injury in. Settlement out.

    A personal injury case moves between a patient, provider, and attorney. This is the shared path from first visit to final payment — and the record that keeps every handoff from becoming another thing to chase.

    Request a demoWalk through it
    Tap any step to learn more

    One case, both sides in view.

    Most cases follow the same simple path: an injury, treatment, some paperwork, a bill, agreeing on an amount, and getting paid. A few take a detour — following up on an unpaid bill, or selling the bill to get cash sooner. Here's the important part: MediFlow 360 runs every one of these steps for you, automatically — no chasing paperwork, no manual follow-up, nothing falling through the cracks. Tap any step below to see exactly what it takes care of.

    The usual path
    Sometimes there's a detour
    Updates can land any time

    Quick updates along the way.

    As a case moves along, the attorney can send short updates — like "the case is now in court" or "a payment is on the way." Each one reaches everyone on the case at once, so nobody's left guessing.

    Some updates change what happens next — a new attorney restarts the paperwork, "bill the patient directly" shifts who to follow up with. Two updates end the case for good: Paid and Written off.

    PaidWritten offBill the patient directlyAttorney dropped the caseNew attorney took overStart following upCase details changedThe case is now in courtTrying to settle before courtWaiting on the settlement checkA payment is on the way+ more along the way
    Ends the case Changes what happens next Just a heads-up
    Step by step

    What happens — and what stays shared.

    01The usual path

    It starts with an injury

    Someone gets hurt — often in a car accident — and goes to a clinic for care. They may also hire an attorney to help with their case. Right away, a case is opened for that one injury. The details can arrive a few ways: a staff member types them in, an attorney sends them over, or the patient answers a few quick questions by text. The case simply waits until the first appointment is booked.

    See how attorneys send cases to your clinic
    How MediFlow 360 helps
    • Incoming emails, faxes, and texts are sorted for you, so nothing slips through or gets retyped.
    • The patient can be texted right away and answer a few simple questions to get started.
    • Referrals from attorneys arrive neatly and wait for your team to say yes before anything happens.
    Message inboxText intakeAttorney referrals
    See it in action
    Pulse IntakeLive demo
    Dr. Alvarez Orthopedics · proactive patient intake over SMS

    A cooperative patient completes intake start to finish.

    Marcus Lee · +1 (818) 555-0142
    Outbound SMS · started by Pulse

    Building case record

    Pulse captures each field as the patient replies — no staff time required.

    Waiting for the patient's first reply…

    02The usual path

    Getting the care they need

    The doctor orders tests and treatment — like an MRI or an X-ray — and appointments get booked. As each visit is scheduled and finished, the case stays up to date for everyone. Missed or hard-to-book appointments are flagged, so staff can follow up with the right people.

    See the scheduling features
    How MediFlow 360 helps
    • Appointments and orders stay in sync automatically, so the schedule is always right.
    • Missed or unbooked appointments are flagged, so staff chase the right patients — not a spreadsheet.
    • Patients can see their upcoming and finished visits themselves — fewer 'when's my scan?' calls.
    SchedulingConnected systemsPatient portal
    The gist
    Getting treatment
    03The usual path

    Signing a simple 'pay from the settlement' agreement

    So the patient doesn't have to pay out of pocket, everyone signs a short agreement: the doctor gets paid later, out of the final settlement. The patient signs on their phone, and the attorney signs too. This happens alongside treatment and never holds up appointments. Before any bill goes out, each visit gets a quick accuracy check.

    See the signing & review features
    How MediFlow 360 helps
    • The agreement can be signed in seconds by text or online — no more waiting weeks.
    • Unsigned agreements are surfaced early, before they quietly turn into lost money.
    • Every visit is double-checked before it's billed, so 'ready' really means ready.
    Online signingPulse ReviewRecords for attorneys
    See it in action
    9:41
    MediFlow 360
    Hi, Maria
    MD
    Your To-Do
    Sign your medical lien
    1 action needed
    Medical Lien Agreement
    Signature
    To-Do
    Claim
    Exams
    Step 1 of 3 · Sign the lien
    04The usual path

    The bill goes out on its own

    Once a case is checked and ready, the bill is created and sent automatically — usually overnight, so no one has to sit down and 'send the bills.' There's always just one up-to-date bill per case; if a new visit is added, the bill updates itself. Copies go to the attorney, to a funding company if one is involved, and to the patient by text.

    See the automatic billing features
    How MediFlow 360 helps
    • Ready cases bill themselves overnight — nobody has to remember to send anything.
    • There's always exactly one current bill per case, so the numbers stay clean.
    • You can see that the attorney actually received the bill.
    Automatic billingFor billing companies
    The gist
    Sending the bill
    05The usual path

    Agreeing on a fair amount

    When the case settles, the attorney proposes an amount to cover the bills. The doctor's office reviews it and can say yes, say no, or suggest a different number — back and forth until both sides agree. The office quietly keeps its own lowest acceptable amount in mind, and the attorney never sees it. Once everyone agrees, the paperwork and the books update themselves.

    See the attorney's side of this
    How MediFlow 360 helps
    • Offers go back and forth in one place — no more phone tag and faxes.
    • Your lowest acceptable amount is built in, so no offer slips below it — and it's never shown to the other side.
    • Once an amount is agreed, the paperwork is emailed and the books update automatically.
    Attorney portalSettlement helper
    See it in action

    High-balance lien · 3 providers

    app.mediflow360.com/attorney
    Attorney Portal
    Bright Law
    r.fein@harborvance.com
    ••••••••
    HIPAA compliant · free for attorneys
    Step 1 of 9 · Log in
    06The usual path

    The money comes in

    Payments are recorded on the case — from the attorney, the patient, or a funding company — and split fairly across the visits automatically. A partial payment keeps the case open so the rest can still be collected. If someone pays less than agreed, it's the office's call whether to accept it as settled or keep after the difference.

    See the payment features
    How MediFlow 360 helps
    • Payments are split across visits automatically — no doing the math by hand.
    • Accepting less than agreed is a clear, recorded choice — nothing is quietly written off.
    • The attorney sees the same up-to-date balance you do — no reconciliation calls.
    PaymentsSettlement calculator
    The gist
    Getting paid
    07The usual pathCloses the case

    The case is paid and closed

    Once every bill is fully covered, the case is paid and closes. Everything — every visit, every payment — lines up and is easy to look back on later. This is the happy ending most cases are heading toward.

    How MediFlow 360 helps
    • Closed means everything adds up — every visit and payment can be traced back.
    • Paid cases roll into simple dashboards that show how fast you got paid.
    Pulse InsightsSavings calculator
    The gist
    All settled
    08A detour

    When a bill isn't paid, following up

    If a bill goes unpaid, the office follows up to collect — either with its own team or an outside agency. The office decides who to reach out to: the patient, the attorney, or both. As soon as money comes in, the case goes right back to getting paid.

    See the follow-up features
    How MediFlow 360 helps
    • Cases drifting toward trouble are flagged early, before they go unpaid.
    • Follow up with your own team or an outside agency — whatever fits the case.
    • Anything collected flows right back into the same records — nothing hides in a side spreadsheet.
    Pulse RadarFollow-up tools
    The gist
    Following up on unpaid bills
    09A detourCloses the case

    When a bill just can't be collected

    Sometimes, despite the follow-up, a bill simply can't be collected. Writing it off is a deliberate choice that someone has to approve — it never happens on its own. The full history stays on the case, so the decision is always clear and easy to explain later.

    How MediFlow 360 helps
    • Write-offs need approval and are recorded — never a silent default.
    • The full follow-up history stays on the case, so every write-off is explainable later.
    Security & recordsPulse Insights
    The gist
    Written off
    10Optional shortcut

    A shortcut: selling the bill to get cash now

    Waiting for a case to settle can take a long time. So instead of waiting, the doctor's office can sell an unpaid bill to a funding company and get cash right away. The funding company pays the office now, then collects from the attorney later, once the case settles. It's optional, and it can be done for just some visits or all of them.

    See how funding companies work
    How MediFlow 360 helps
    • Sell unpaid bills for cash now — right in the same place you run everything else.
    • The hand-off is quick and clear, with no messy paperwork to untangle later.
    • Once a bill is sold, it drops off your follow-up list automatically — the funding company takes it from there.
    How a sale works
    1. 1Pick the billschoose what to sell
    2. 2Send the offersign to lock it in
    3. 3Funding company checks each oneline by line
    4. 4Deal is donethe sale is final
    5. 5Office gets cashpaid right away
    6. 6They collect laterfrom the attorney

    If the funding company passes on any bill, that batch is simply set aside and the office tries again with a fresh set. Prices are agreed up front — never haggled over.

    For funding companiesSelling vs. borrowing
    The gist
    Selling the bill for cash now

    From injury to all settled

    Run the whole journey in one place.

    One platform keeps providers, attorneys, funding companies, and patients on the same page.

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