Prep reminder: MRI with contrast
An AI voice agent calls the patient before a contrast MRI to go over the prep steps your practice has approved.
- Patients
- Imaging
Practices import this playbook into MediFlow in one click. It starts in Watch only mode, so nothing goes out until the practice is ready.
Is it a fit?
When to use it
Use it when patients booked for an MRI with contrast need a reminder of your prep steps before they arrive.
When not to use it
Skip it if prep has to be reviewed by a nurse or technologist on every call.
Why it helps
Patients who arrive unprepared may need to be rebooked. A short call that walks through the practice's own prep steps helps the visit go as planned.
How it works
The path every call follows. The agent always says it's an AI assistant, checks it's the right person first, and never gives medical advice.
Greeting
- Says the call is recorded, then that it's an AI assistant calling for the practice.
Right person?
- Confirms it's speaking with the patient before naming any appointment or exam. If someone else answers, it shares nothing and asks them to have the patient call back.
Main steps
- Reads your practice's approved prep steps.
- Asks if the patient has any questions.
Outcomes
- Prep reviewed: the call is logged on the case.
- Questions about health or medication: offers a transfer to the clinical team. It never gives medical advice.
- No answer or wrong person: logs the attempt for staff.
Steps
- A patient is booked for an MRI with contrast.
- Before the visit, the agent calls and confirms it's the right person.
- It reads the prep steps your practice approved, word for word.
- Any health question goes to your clinical team.
- The result is saved on the case.
Works well with
- AI voice agent · Schedule + prescreenSchedule + prescreen
An AI voice agent calls a newly referred patient, asks the prescreen questions and hands off to scheduling.
- AI voice agent · Confirm appointmentConfirm appointment
An AI voice agent calls the patient to confirm an upcoming appointment, or notes times that work better.
- Workflow · Prescreen flagPrescreen flag: tell scheduling
When a prescreen answer needs a closer look, flag it for the scheduling team before the visit.
See it on your own cases
We'll show you how this playbook would run in your practice, and which others fit with it.