Machine down or time blocked: move booked patients
When a machine goes down or time is blocked off, list the booked patients so staff can move them, and let patients know.
- Staff
- Patients
- Any practice
Practices import this playbook into MediFlow in one click. It starts in Watch only mode, so nothing goes out until the practice is ready.
Is it a fit?
When to use it
Use it when equipment problems or schedule changes mean booked patients need new times.
When not to use it
Skip it if your scheduling system already handles bumped appointments.
Why it helps
When a room or machine is suddenly unavailable, every booked patient needs a call. This playbook builds the list and lets patients know you'll reach out.
How it works
What starts it, what has to be true, and what happens next.
When
- A machine is marked down or a block of time is closed.
Only if
- Patients are booked in that time.
Then
- Staff get a list of the patients to move.
- Each patient gets a note that someone will reach out with a new time.
Steps
- Your team marks a machine down or blocks off time.
- MediFlow finds the patients booked in that window.
- Staff get the list to rebook.
- Patients hear that a new time is coming.
Works well with
- Workflow · Booked or movedAppointment booked or moved
Let the patient know their appointment is booked, or that it moved, with the day, time and place.
- Workflow · Needs to rescheduleNeeds to reschedule
When a patient asks to reschedule, tell the scheduling team and let the patient know someone will reach out.
See it on your own cases
We'll show you how this playbook would run in your practice, and which others fit with it.