Precise Imaging: Cut PI intake-to-exam time from days to hours across 12 imaging centers.
Precise Imaging runs one of Southern California's largest outpatient diagnostic imaging networks. Their PI line of business was bottlenecked by a fragmented intake process — referrals coming in by fax, voicemail, and email, manually re-keyed into the RIS, with attorney follow-up happening in spreadsheets.
The work behind the result
One case record. More room to work.
Before MediFlow 360, each PI referral took an average of 2.3 days from attorney intake to scheduled MRI. Lien paperwork lived in three different systems, status updates were phone-based, and roughly 18% of referred patients went un-scheduled because nothing pinged when intake stalled. Marketing partners had no real visibility into what happened to the leads they sent.
We rolled MediFlow 360 out across all twelve centers as their PI operating layer — intake, scheduling, lien tracking, and attorney-facing portals running on a single platform. Existing RIS and PACS systems stayed in place; MediFlow sits in front, orchestrating the workflow and pushing structured data downstream.
Within 90 days, average intake-to-scheduled-exam time dropped from 2.3 days to 4 hours. The un-scheduled rate fell from 18% to under 3%. Attorney partners now self-serve case status in real time, and marketing referral sources finally get conversion data they can act on.
“We tried to solve PI intake with people for years. MediFlow 360 solved it with workflow. Our attorney partners stopped calling for status updates — they just log in. That alone changed our business.”
What moved into place
The pieces that made the handoff work.
- Unified intake across fax, email, web form, and attorney portal
- Same-day MRI scheduling for 78% of PI referrals
- Real-time lien ledger replacing three legacy spreadsheets
- Referral attribution dashboards for every marketing partner