Missing prescription
When a visit needs a prescription or order that isn't on file, ask for it and flag it for staff.
- Patients
- Staff
- Any practice
Practices import this playbook into MediFlow in one click. It starts in Watch only mode, so nothing goes out until the practice is ready.
Is it a fit?
When to use it
Use it when visits can't go ahead without a prescription or order from the referring doctor.
When not to use it
Skip it if your team always collects the order from the referring office before booking.
Why it helps
A missing order often isn't noticed until the patient is at the front desk. This playbook asks for it early and makes sure someone on your team follows up.
How it works
What starts it, what has to be true, and what happens next.
When
- A visit is booked.
Only if
- The case has no prescription or order on file.
Then
- The patient gets a portal request to upload it.
- Staff get a task to follow up with the referring office.
Steps
- A visit is booked.
- MediFlow checks the case for a prescription or order.
- If it's missing, the patient is asked to upload it.
- Staff get a task to reach the referring office if needed.
Works well with
- Workflow · Portal to-doPatient portal to-do
Send the patient a link to their portal to-do list so they can finish forms and uploads before the visit.
- Workflow · Missing insurance cardMissing insurance card
Ask the patient to upload their insurance card when it's missing from their file.
- Workflow · Call us to scheduleCall us to schedule
When a new imaging order comes in, ask the patient to call the scheduling team to book their visit.
See it on your own cases
We'll show you how this playbook would run in your practice, and which others fit with it.